FAQ's
What is Scrubee?
Scrubee is an Australian skincare and self-care brand combining naturally derived ingredients with thoughtful, effective formulations. Our products are created to make everyday skincare feel simple, nourishing and beautifully intentional.
Where are Scrubee products made?
Our skincare products are made in Australia in small batches to support freshness, quality and reduce unnecessary waste.
Are Scrubee products natural?
Our formulas feature naturally derived oils, butters, botanical extracts, clays and other carefully selected ingredients. Please refer to each product page for the complete ingredient list.
Are your products suitable for sensitive skin?
Many Scrubee products are designed with gentle skincare routines in mind. However, every person’s skin is different. We recommend patch testing before applying a new product to a larger area—especially if your skin is sensitive or reactive.
How do I perform a patch test?
Apply a small amount of the product to a discreet area, such as behind the ear or inside the arm. Wait 24–48 hours and discontinue use if irritation occurs.
Are Scrubee products pregnancy-safe?
Some products may be suitable during pregnancy or breastfeeding, but individual circumstances can vary. Always review the complete ingredient list and speak with your doctor or healthcare professional before introducing a new product during pregnancy or breastfeeding.
Can Scrubee products treat eczema, acne, rosacea or psoriasis?
Scrubee products are cosmetic products intended to cleanse, hydrate and support the appearance and comfort of the skin. They are not intended to diagnose, treat or cure medical skin conditions. Please consult a healthcare professional for personalised advice.
Are your products suitable for children or babies?
Unless a product is specifically identified as suitable for babies or children, it has been formulated for adult use. Always check with your child’s healthcare professional and perform a patch test before use.
What does “small batch” mean?
We produce limited quantities rather than mass-producing large volumes. This allows us to focus on freshness, reduce excess stock and create products with greater care.
Why does my product look or smell slightly different?
Products containing natural ingredients may vary slightly in colour, aroma or texture between batches. Temperature changes can also cause natural oils and butters to soften, harden or become slightly grainy. These variations do not necessarily affect the product’s quality.
How should I store my products?
Keep products tightly closed in a cool, dry place away from direct sunlight, heat and moisture. Avoid introducing water into jars and always use clean, dry hands or a clean spatula.
How long do Scrubee products last?
Please refer to the expiry date or period-after-opening symbol on the packaging. Because many Scrubee products are made in small batches, we recommend using them consistently after opening and storing them correctly.
Can I use the Glow Grains every day?
Glow Grains are generally best used one to three times per week, depending on your skin. Mix a small amount with water or cleanser, massage gently and avoid over-exfoliating sensitive or irritated skin.
How often should I use the Pink Clay Mask?
We recommend using it once or twice per week. Do not allow the mask to become uncomfortably dry, and follow with hydrating products.
Can I combine the Hydra Plump and Seaweed & Co serums?
Yes. Apply Hydra Plump to slightly damp skin first, followed by Seaweed & Co. Finish with a moisturiser or facial oil to help lock in hydration.
Is the Tallow Restore Balm suitable for the face and body?
Yes, it can be applied to dry areas of the face or body. Begin with a very small amount, as the balm is rich and concentrated. Patch testing is recommended, particularly for acne-prone or reactive skin.
Are Scrubee products vegan?
Not every Scrubee product is vegan. Products containing beef tallow, raw honey or bovine collagen are not vegan. Please check the ingredient list on each product page before purchasing.
Are your products cruelty-free?
Scrubee does not test its finished products on animals.
Is your packaging environmentally conscious?
We use amber glass packaging wherever practical and produce in limited batches to help reduce waste. Some components may still contain plastic for product safety, stability or functionality, and we encourage customers to clean and reuse or recycle packaging where local facilities allow.
What should I do if a product irritates my skin?
Stop using the product immediately and rinse the area gently. If irritation continues or becomes severe, seek advice from a healthcare professional.
When will my order be shipped?
Orders are prepared as quickly as possible. Processing and estimated delivery times are displayed during checkout or in your order confirmation. Delivery times may vary during launches, promotions and public holidays.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
What happens if my order arrives damaged or incorrect?
Please contact us as soon as possible at hello@scrubee.co with your order number and clear photos of the parcel and products. We’ll review the issue and help arrange an appropriate solution.
Can I return a product if I change my mind?
For hygiene and safety reasons, opened or used skincare products generally cannot be returned for a change of mind. Please refer to our Returns and Refund Policy for full details. This does not affect any rights you may have under Australian Consumer Law.
How can I contact Scrubee?
Email us at hello@scrubee.co or message @scrubeemelbourne on Instagram. We’re happy to help you choose products and create a simple routine for your skin.